Today’s organization is built on leadership skills. A leader initiates action, motivation, employee morale, creates confidence and dedication to the leader themselves as well as the organization. Imagine the success of your business run by leaders. This series focuses on the leadership role of supervisors and managers at the front line of organizational performance. Attending the “leadership excellence” series will help you balance the many demands on you as a leader. You will immediately improve your day-to-day and long-term performance as a Manager or Supervisor when you learn how to be a leader. You’ll learn how to coach and motivate your team to be more productive and committed to you and each other. The entire 8 module leadership series is developed to be delivered in 4 hour increments once a week for 8 weeks. This allows participants to become familiar and use the techniques discussed in each session.  

                                                                            Each session is 3 hours in length.

The world of Business is constantly changing. In the Personal Development Series, participants will explore the evolving nature of the modern business enterprise and discuss influences and trends related to competition, globalization, quality, and advanced technology. Students will recognize the value of personal accountability, flexibility, and innovation in the business workplace and develop foundational skills in productivity, problem solving, team effectiveness, and adaptability.

(1 day – 8 hours)

Managers and supervisors are often confronted with human resource management issues that they are not prepared to resolve. many smaller businesses and organizations do not have human resource departments to assist when these issues arise. This session will assist managers and supervisors in developing a better understanding of common problem areas, and will assist them in preventing legal issues in the future. Some topics of discussion will include the family medical leave Act, the basics of the Americans with disabilities Act, workers compensation, legal requirements for interviewing and hiring, safety and health protection, preventing violence in the workplace, and harassment prevention.

                                                                                                          (4 hours)
Did you know that statistics show eight out of ten businesses won’t be here in 25 years? So what do the businesses that succeed do differently? Have you or one of your employees ever said “we don’t need customers like that”. By attending this class you will be shown exactly what each and every customer means to you and your business. you will learn proven techniques to change an angry customer into a long term customer. The more you enjoy your job the more the customer will enjoy the experience.